Data Retention & Deletion

1. Retention Periods

We keep different kinds of data for different periods, based on legal requirements and on what each kind is for:

• Account Data — duration of the account, plus 30 days
• Agent Configurations — duration of the account, plus 30 days
• App Source Code and Specifications — duration of the account, plus 30 days
• App Databases and Deployed Artifacts — duration of the account, plus 30 days
• Call Recordings and Transcripts — until deleted, or until the organization’s account is closed
• Usage Logs — 90 days
• Security Logs — 1 year, or longer where an organization’s compliance settings require it
• Billing Records — 7 years, which is a legal requirement rather than a choice
• Support Tickets — 3 years

These periods are our policy. A daily process measures how much of each kind of data has passed its period; deleting it automatically is being switched on one kind at a time, and until it is, a record can be kept longer than shown here. If you need something deleted now, email [email protected] and we delete it.

2. Account Deletion

When you delete your account:

• You are signed out everywhere and the account is closed at once.
• Your personal data — profile, sign-in methods, AI memory, help conversations, notifications, connected apps and personal files — is deleted at once.
• Work you did inside an organization, including apps it built, belongs to that organization and stays under its retention policy.
• Backup copies are purged within 90 days.
• Records the law requires us to keep, such as billing records, are kept for the period it requires.

The full list of what is deleted and what is kept, and how to delete your account, is on the Delete your account page.

3. Data Export

Before you delete, take a copy: on the web or in the desktop app, go to My Settings › Identity › Data & Privacy and click Export My Data. Your browser downloads a JSON file with everything that is yours alone. Passwords, tokens and other credentials are never in it. Records that belong to an organization are that organization’s; security, billing and legal records about your account are available on request from [email protected] and tell us what you need.

4. Secure Deletion